1. Delivery Areas

We offer shipping to customers in South Africa and select international destinations. Our logistics network covers:

• South Africa: All 9 provinces, including major cities and towns (Cape Town, Johannesburg, Durban, Pretoria, Port Elizabeth, Bloemfontein, Polokwane, Nelspruit, and more).
• International: We ship to the European Union, United Kingdom, North America, Australia, New Zealand, and other regions where import regulations permit delivery.

Shipping availability may vary depending on product type, dimensions, weight, import restrictions, and local regulations. Contact us to confirm delivery to your specific location.

2. Shipping Costs

Shipping costs are calculated individually based on the following factors:

• Destination country or region – Distance from our hub.
• Product size and weight – Vehicles vary in dimensions and mass.
• Special handling requirements – e.g., oversized items, lithium batteries, or custom crating.

We provide a clear shipping cost estimate before you confirm your order. For South African customers, we offer free delivery within 150km of our hub (Ballito, KZN). For deliveries beyond this radius, a competitive rate will be quoted.

3. Delivery Timeframes

Estimated delivery times are provided as a guide and may vary due to factors beyond our control (see Section 5). Typical timeframes:

• South Africa: 3–10 business days (depending on distance from our hub).
• European Union: 7–21 business days.
• United Kingdom: 7–21 business days.
• North America: 10–30 business days.
• Australia and New Zealand: 14–30 business days.
• Other International Destinations: 10–30 business days.

We strive to dispatch all orders within 2–3 business days after order confirmation and payment clearance. Tracking information will be provided as soon as your order is dispatched.

4. Freight Process – Step-by-Step

Our shipping process is designed for reliability and transparency:

1. Order Confirmation: You receive an order confirmation with a summary of your purchase.
2. Product Inspection: Before dispatch, every vehicle undergoes a final quality inspection to ensure it meets our standards.
3. Preparation for Dispatch: The vehicle is prepared for shipping — including securing loose parts, battery disconnection (if required), and appropriate packaging.
4. Logistics Scheduling: We coordinate with our trusted logistics partners to schedule pickup and delivery.
5. Freight Documentation: All shipping documents, including waybills, customs declarations, and insurance certificates, are prepared.
6. Transportation: The vehicle is transported via road (local) or sea/air (international) with full insurance coverage.
7. Tracking Updates: You receive a tracking number and can monitor the progress of your shipment.
8. Delivery Appointment: For larger vehicles, we will contact you to arrange a suitable delivery time.
9. Final Delivery: The vehicle is delivered to your specified address or port of entry.
10. Customer Acceptance: You inspect the vehicle upon delivery (see Section 6) and sign the delivery receipt.

We keep you informed at every stage of the journey.

5. Factors Affecting Delivery Time

While we aim to meet our estimated delivery times, the following factors may cause delays:

• Customs clearance – International shipments may be held for inspection by customs authorities.
• Port operations – Congestion or strikes at ports can affect container shipments.
• Weather conditions – Severe weather can disrupt transport routes.
• Carrier scheduling – Logistics providers may experience operational delays.
• Government regulations – Changes in import/export rules or documentation requirements.
• Public holidays – Deliveries may be delayed during national or regional holidays.

We will notify you if we become aware of significant delays affecting your order.

6. Inspection Upon Delivery

We strongly recommend that you inspect the vehicle immediately upon delivery. Please check for:

• Visible damage – Any dents, scratches, or structural damage to the vehicle or packaging.
• Missing components – Ensure all accessories, manuals, and parts listed on your order are present.
• Incorrect product – Verify that the vehicle received matches the specifications and model ordered.

For damaged products, we will arrange a resolution — which may include repair, replacement, or refund, depending on the circumstances.

7. Customs Duties and Taxes (International)

For international deliveries, you may be liable for import duties, VAT, customs fees, and other charges imposed by the destination country. These charges are determined by local customs authorities and are not included in our product prices or shipping fees unless explicitly stated.

We recommend that you check with your local customs office for an estimate of these charges before placing your order. GolfCartHome is not responsible for delays caused by customs clearance or for any additional taxes or fees.

For European Union customers, we provide clear pricing and delivery information in accordance with EU consumer protection regulations. You will receive order confirmations and shipping updates.

8. Information for European Union Customers

For customers located in the European Union, we aim to provide:

• Clear pricing with VAT displayed where applicable.
• Transparent delivery information, including estimated timeframes and costs.
• Order confirmations and shipping updates via email.
• Customer support for delivery status, returns, and warranty claims.
• Return and refund policies clearly stated before purchase.

We comply with EU consumer protection regulations regarding distance selling, including the right to cancel within 14 days (subject to our Return Policy).

9. Shipping Enquiries

If you have any questions about shipping, delivery times, costs, or tracking, please contact our logistics team: